CAO Web Design
Year
2023
Client
Condominium Authority of Ontario
Location
Toronto, ON
Role
UX/UI Designer
Software
Figma
UX/UI redesign project for the Condominium Authority of Ontario (CAO) to enhance their website's application process for filing cases with the Tribunal. The existing process was confusing, resulting in numerous errors. By starting with user assumptions and solution hypotheses, conducting extensive user research, and implementing a new UI layout, I streamlined the process to make it more intuitive and user-friendly.
What did I do
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User Assumptions and Solution Hypotheses, identifying user assumptions and developing solution hypotheses to address the key pain points in the application process.
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User Research, designed user surveys and usability testing, to gather insights into user behaviors, needs, and challenges. This research informed the redesign strategy and helped validate assumptions.
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Redesign for Better User Experience, implemented a new UI layout designed to streamline the application process, making it more intuitive and user-friendly. The redesign focused on clarity, ease of navigation, and reducing the steps required to complete the application.
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User Assumptions
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Demographics: Condo owners, tenants, and property managers.
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Motivations: Seeking solutions for disputes or issues without making errors.
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Goals: A straightforward and efficient application process.
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Knowledge level: Users have basic knowledge and experience of navigating through websites and filling applications online.
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Technical constraints: Users have stable internet connections and accesses to all the pages from CAT and CAO’s website.
Solutions Hypotheses
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Clearly and concisely lay out the important information
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Reduce ambiguous instructions
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Enhance visual cues.
User Research
Conduct survey within a small group of people first to identify any potential issues. Once finalized, distribute the survey to a larger sample of owners, tenants, and property managers through emails, social media, official websites, and mails.
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Ask about their roles, age ranges, and have they know about the CAT and CAO.
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On a scale of 1 to 5, how would you rate your overall experience with the current Tribunal application process? Use a Likert scale (1 = Very Dissatisfied, 5 = Very Satisfied) to capture users' sentiment effectively.
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Are you aware of the Tribunal's jurisdiction and when to file a case with them? "Yes, I am fully aware." "Somewhat aware, but not sure about specifics." "No, I have no idea."
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How often do you encounter errors or issues when submitting an application to the Tribunal? "Never" "Rarely" "Sometimes" "Frequently" "Always"
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What improvements would you like to see in the Tribunal's application process to make it more user-friendly? Allow respondents to provide their suggestions in a free-text format.
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How important is it for you to have an accessible application process that accommodates different user needs? ​"Not important" "Somewhat important" "Neutral" "Important" "Very important"
*redesigns highlighted in red squares
